Shipping & Return Policy
1. Same Day Delivery
- If you miss the cut-off time for the same day delivery, your order will be delivered in next day.
- Pre-order is the best way to get your flowers on Valentine's Day & Mother's Day.
- We will try our best to make it on your requested time, but on Major season day, we cannot 100% guarantee to deliver your order followed your requested time.
- Due to high volume of the orders on the Valentine's Day & Mother's Day, same day delivery cannot make it.
Delivery Time Range
- Company: before 5pm
- Residence: before 9pm
3. Regular Delivery Times
- Normal delivery times are 2pm to 8pm
- Business: 9am - 5pm
- Residence, Hotel, or Hospital: - 7pm
- Morning delivery should be approved from our customer service team. (Recommend to order a day before)
**Extended delivery times @9am-10pm for the reason of the weather condition or major holidays: Valentine's Day and Mother's Day**
4. Delivery to company
- Customer should mention the company's name and closing time
- We cannot guarantee the delivery time before 5pm if customer didn't mention the order is for the business
5. If No One is at Home
- Depends on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the flowers in a safe place for the recipient to retrieve when they return, such as with a neighbor or in front of their house in cool weather
6. Funeral Homes
- Customer should mention of the visiting / service time & date for the Funeral arrangement delivery.
- These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family.
7. Incorrect Addresses
- If the recipient's address is incorrect and delivery was attempted to the address, there is a 2nd charge for the delivery fee. If such a delivery is made, the customer assumes responsibility for the entire purchase.
- We do not accept return or refund of the live flowers
- We can only exchange the live plant in 24 hours
- If customer provide the wrong information to make us cannot delivery the flowers, such as wrong receiver's name, wrong contact number, or wrong address, there is 2nd charge of delivery cost to the customer.
- If customers didn't mention any special note for the delivery, we cannot guarantee any of your specific request.
- Flowers arrangement might be different as the picture due to seasonality and availability of flowers.
- Seasonal Flowers can be substitute as the another types of flowers